COVID-19 Response Information

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For answers to some of the most common questions about COVID-19, please refer to the BC Centre for Disease Control’s Common Questions page.

Please read through this page to find answers to frequently asked questions about the Town of Sidney’s COVID-19 Response. If you have a question that is not answered on this page or in the COVID-19 section of the Town’s website, please email or call 250-655-6900.

Frequently Asked Questions Regarding the Town's COVID-19 Response


Why aren’t we told how many COVID-19 cases are in Sidney?

The Ministry of Health and the Provincial Health Officer (PHO) are not releasing confirmed case counts in specific communities, with the exception of outbreaks in senior care facilities. The goal of this decision is to protect patients’ privacy. Instead, the Ministry of Health and PHO provide information about the health authority where patients are located. For the current case count in our region, please refer to the Island Health region on the BC Centre for Disease Control’s Case Count web page.

While public health authorities are not sharing case counts in specific communities, they have emphasized that the risk of the virus exists everywhere in British Columbia. It is essential that everyone in every community must be diligent in following the health orders and recommendations from the Provincial Health Officer. These include staying home when you are sick, washing your hands regularly and thoroughly, limiting activities outside your home, and keeping at least 2 metres away from others when you are out in public.


Where can I find Public Health Orders?

What is an Emergency Operations Centre (EOC)?

An Emergency Operations Centre (EOC) is a centralized unit that, during an emergency, is responsible for the four pillars of local government emergency management: mitigation/prevention, preparedness, response, and recovery. The Town of Sidney activated its Emergency Operations Centre on March 12, 2020 in order to centralize the Town's COVID-19 monitoring, planning, and response efforts.

Visit our Emergency Operations Centre page for more information about our EOC and its focus areas and initiatives.


Why is there still construction happening around town?

The Government of British Columbia has declared construction work to be an essential service during the COVID-19 public health emergency. The Provincial Health Officer issued guidance to construction sites operating during COVID-19 and advised employers to take all necessary precautions to minimize the risks of COVID-19 transmission and illness to themselves and their employees. The guidance can be found on the B.C. Government's website.

BC Construction Safety Alliance has posted COVID-19 related resources & signage, information & useful links, FAQs, and mental health supports for the construction industry on their website at:


Where can I find service updates from local businesses?

Visit our Service Updates from Local Businesses page for updates from our local business community, including hour changes, closure notices, and delivery/online services options.


Who do I contact if I have concerns about a business’s compliance with public health orders?

Town of Sidney bylaw officers are regularly visiting local businesses to offer guidance and recommendations to ensure businesses are meeting necessary public health measures. If you have concerns about a business’s current operational standards, please share your concerns with the Town’s Emergency Operations Centre (EOC) by email at or by phone at 250-655-6900. Please specify the name of the business and the nature of your concerns. Town of Sidney Bylaw Officers can visit Sidney businesses to provide assistance for compliance and enforcement of public health orders.


How can I help?

Please visit our Ways the Public Can Help for ideas on how to help others.


What is Sidney doing for the unsheltered population?

The Town of Sidney recognizes that the ability to practice personal hygiene is critical to staying healthy during the COVID-19 pandemic. We have kept public washroom facilities open for this very reason and have increased cleaning frequencies at all locations. These public washrooms are located at Iroquois Park, Tulista Park, and on Fourth Street behind Tanner's.

Additionally, showers are available for use at Iroquois Park, Monday to Friday from 9:00 am to 1:00 pm. Toiletries and towels are provided. The shower facility’s hours of operations coincide with the operational hours of the adjacent Saanich Peninsula Lions Food Bank.

The Food Bank runs a food hamper program on Mondays, Wednesdays, and Fridays from 9:00 am to 12:00 pm, and they are currently open for extra food pick-ups on Tuesdays and Thursdays from 9:00 am to 12:00 pm. RCMP, Bylaw, and Fire staff have distributed a Resources for Vulnerable People poster as means to communicate these resources to the vulnerable population.

Visit our Resources for the Vulnerable page for more information.


How is the Town communicating with people who do not have internet access?

The Town of Sidney has used a variety of means to communicate with public. The Community Response to COVID-19 poster was distributed to all multi-residential buildings in Sidney and placed on community bulletin boards. A Resources for Vulnerable People poster was also distributed to the unsheltered members of our community, advising them of available services (washrooms, showers and toiletries, food bank hours, etc.). The Town has and will continue to use print media through the Peninsula News Review and potentially other sources. Currently two reader boards display information; one at Beacon Avenue and one at Lochside Drive.

We have signage around town providing information about:

  • Social and physical distancing practices
  • Suspended access to facilities (municipal buildings, playgrounds, and water fountains)
  • Proper hand washing techniques
  • Available washroom facilities
  • The Critical Supply Chain Rest Stop