COVID-19 Response Information

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For answers to some of the most common questions about COVID-19, please refer to the BC Centre for Disease Control’s Common Questions page.

Please read through this page to find answers to frequently asked questions about the Town of Sidney’s COVID-19 Response. If you have a question that is not answered on this page or in the COVID-19 section of the Town’s website, please email

Frequently Asked Questions Regarding the Town's COVID-19 Response


Why aren’t we told how many COVID-19 cases are in Sidney?

The Ministry of Health and the Provincial Health Officer (PHO) are not releasing confirmed case counts in specific communities, with the exception of outbreaks in senior care facilities. The goal of this decision is to protect patients’ privacy. Instead, the Ministry of Health and PHO provide information about the health authority where patients are located. For the current case count in our region, please refer to the Island Health region on the BC Centre for Disease Control’s Case Count web page.

Island Health provides additional COVID-19 data on a weekly basis by health service delivery area - north, central and south Vancouver Island. You can access this weekly data by visiting Island Health's COVID-19 Information page and clicking on the link to “Health Service Delivery Areas (HSDA)”. Sidney is located in Island Health's "South Vancouver Island" area.

While public health authorities are not sharing case counts in specific communities, they have emphasized that the risk of the virus exists everywhere in British Columbia. It is essential that everyone in every community must be diligent in following the health orders and recommendations from the Provincial Health Officer. These include staying home when you are sick, washing your hands regularly and thoroughly, limiting activities outside your home, and keeping at least 2 metres away from others when you are out in public.


Who do I contact if I have concerns about a local business’s compliance with public health orders?

If you have concerns about a business's current operational standards, you can do the following:

  • Contact WorkSafeBC or visit their website at to confirm current guidelines for specific industries and orders related to COVID-19
  • Contact the Town of Sidney at 250-656-4502 or to request that a Bylaw Officer visit the business to provide information.
  • Contact Island Health to make them aware of your concerns.
  • Contact the business's manager to inform them of your concerns.
  • If you feel unsafe, choose not to visit the business.


Where can I find Public Health Orders?


What is an Emergency Operations Centre (EOC)?

An Emergency Operations Centre (EOC) is a centralized unit that, during an emergency, is responsible for the four pillars of local government emergency management: mitigation/prevention, preparedness, response, and recovery. The Town of Sidney activated its Emergency Operations Centre on March 12, 2020 in order to centralize the Town's COVID-19 monitoring, planning, and response efforts.

Visit our Emergency Operations Centre page for more information about our EOC and its focus areas and initiatives.


Where can I find service updates from local businesses?

Visit our Service Updates from Local Businesses page for updates from our local business community, including hour changes, closure notices, and delivery/online services options.


Where can I find information regarding visiting Sidney?

Visit our COVID-19 Visitor Information page.


How can I help?

Please visit our Ways the Public Can Help for ideas on how to help others.


How is the Town communicating with people who do not have internet access?

The Town of Sidney has used a variety of means to communicate with public. The Community Response to COVID-19 poster was distributed to all multi-residential buildings in Sidney and placed on community bulletin boards. A Resources for Vulnerable People poster was also distributed to the unsheltered members of our community, advising them of available services (washrooms, showers and toiletries, food bank hours, etc.). The Town has and will continue to use print media through the Peninsula News Review and potentially other sources. Currently two reader boards display information; one at Beacon Avenue and one at Lochside Drive.

We have signage around town providing information about:

  • Social and physical distancing practices
  • Modified access to facilities (municipal buildings, playgrounds, and water fountains)
  • Proper hand washing techniques
  • Available washroom facilities