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Storm Drains & Ditching

The Storm Drain division is responsible for operating and maintaining approximately 40 km of storm sewer main lines and approximately 5 km of roadside drainage ditches.

Routine maintenance activities involve the cleaning of main lines with high-pressure flush trucks and video inspecting for problems or deficiencies. In addition, there is the installation and repairing of 550 manholes, 2,500 Sewer and Drain connections, 1,000 catch basins, inlet and outlet structures and other related appurtenances.

Storm Drain Pumping Station

The Town works closely with the CRD to protect and enhance the environment and preserve habitat areas. The goal of the Department is to ensure that the drainage system is maintained in a proper operating condition and is providing the public with an appropriate level of service.

The Storm Drain Division operates out of the Underground Utilities Department and can be reached by telephone at 250-656-1034 during regular working hours and 250-656-1184after hours if required. Please visit our Frequently Asked Questions section for more information on how to contact us.

Frequently Asked Questions


My basement or floor drain is flooding because of heavy rains. What should I do?


Call the Town first; we will determine who is responsible. Call the 24-hour emergency number at 250-656-1184.


There appears to be a problem with a Town manhole in the street or boulevard. Liquids are coming out of the lid!


Call the 24-hour emergency number at 250-656-1184.


There appears to be a problem with a Town catch basin or culvert. Water is ponding around it and not running away!


Call the Town of Sidney Underground Utilities Department at 250-656-1034.


I would like to locate the storm sewer service connection for my building at the property line.


Call the Town of Sidney Engineering Department at 250-656-4502.


Can you do something about a noisy manhole lid in front of my house?


Yes, call the Town of Sidney Underground Utilities Department at 250-656-1034.

Maintenance of Private Drainage Systems

To ensure everything is working properly before winter rainstorms arrive, homeowners should check gutters, downspouts and perimeter drains around their house. Clear your gutters and downspout of all leaves and debris. Ensure that they remain clear through the winter.

Have your drain system cleaned and repaired if necessary. Remember, drain tiles will plug over time with mud, silt or roots and in some cases may fail due to age. Ensure that any surface drains, such as those located at the bottom of driveways and stairwells are clear of mud and debris and remain clear throughout the winter.

In the Event of an Emergency

In the event of a problem involving water, sewer, drainage, and roads call 250-656-1034 duringregular business hours 8:30am to 4:30pm Monday to Friday or call the Public Works 24-hour emergency line at 250-656-1184 after hours