NOTICE OF WATER SERVICE INTERRUPTION: Residents living near the Community Safety Building (Eighth St to Sixth St near Oakville Ave and Orchard Ave) may experience a water service outage until approximately 1pm today as unscheduled watermain repair and maintenance is underway. If you have questions, please call the Town's Engineering Department at 250-656-4502. We apologize for the inconvenience.   

Water

The Town’s Water Division is responsible for distribution of potable water to 11,500 customers as well as commercial and industry customers.

 

Background Information

Town staff maintain 55 km of water mains with 4,500 water meters and 281 fire hydrants. Routine maintenance includes water main flushing (cleaning), valve operating, fire hydrant preventive maintenance, air valve repair and connection installation.

The Town receives water from the Capital Regional District (CRD) trunk distribution system from Sooke Lake. The Water Division ensures that the Town’s water distribution system is maintained to Provincial standards to provide clean and safe drinking water.

 

In the Event of an Emergency

In the event of a problem involving water, sewer, drainage, or roads, please call:

 

Watering Schedule and Water Restrictions

The CRD sets water restrictions for our region. Stage 1 Watering Schedule is in effect May 1 through September 30 every year, unless more stringent water conservation measures are required. More information can be found on the CRD’s website

 

Water Conservation

A number of helpful water conservation resources can be found on the CRD’s website

Frequently Asked Questions

Please contact the town at 250-656-1034 during business hours (8:30 am to 4:30 pm, Monday to Friday) or at 250-656-2284 after business hours for assistance with Water Service shut off.

Please contact the town at 250-656-1034 during business hours (8:30 am to 4:30 pm, Monday to Friday) or at 250-656-2284 after business hours.

This sometimes happens when air gets in the water system. Run your cold water for 5 minutes.